Shipping policy

Shipping & Returns Policy

At Dark Labs, we are committed to delivering high-quality products and ensuring a transparent shopping experience. Please review our shipping and return policies below.

Shipping Origin

All orders are fulfilled and dispatched directly from our distribution center located in Tulsa, Oklahoma, USA.

Order Processing Time

• Standard processing: Most orders are processed and shipped within 24 hours of payment verification.

• High-volume periods: During sales, product launches, or holidays, processing times may extend to 3–4 business days.

• You will receive a shipment confirmation email containing your tracking number once your order has been dispatched.

Order processing takes place before dispatch and is separate from the delivery estimate below.

Domestic Shipping — USA

We utilize USPS and FedEx for domestic deliveries.

Estimated delivery: 2–6 business days after dispatch. Delivery times are estimates, not guaranteed. Timing may vary by destination and carrier.

We offer free standard shipping via USPS on all domestic orders over $100.00.

For orders under $100 or expedited options, shipping rates are calculated at checkout based on package weight and destination.

International Shipping & Customs

We ship globally using FedEx and USPS International services.

Estimated delivery: 2–6 business days after dispatch. Delivery times are estimates, not guaranteed. Timing may vary by destination, carrier or customs clearance.

International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Dark Labs has no control over these charges.

As the recipient, you are the “Importer of Record” and must comply with all laws and regulations of your destination country.

Additional charges for customs clearance must be fulfilled by the recipient. If you refuse a shipment due to these fees, or if the package is seized by customs due to local regulations, Dark Labs reserves the right to deduct return shipping costs and any applicable restocking fees from your refund.

We do not refund shipping costs for seized or refused international packages.

Lost or Stolen Packages

If a package is marked as “Delivered” but cannot be located, the customer must contact the carrier directly to initiate an investigation. Dark Labs will assist by providing shipment documentation. We recommend shipping to a secure location.

If your package is lost in transit and not marked as delivered, please contact us immediately so we can assist in filing a claim with the carrier.

Claims for lost shipments must be submitted within 7 days of the expected delivery date.

Return Conditions

You have 30 days from the date of receipt to request a return.

To be eligible for a refund, items must be unopened, unused, and in their original packaging with all safety seals intact.

Apparel must be unworn, unwashed, and have its original tags attached.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

• Opened dietary supplements

• Products that have been used or tampered with

• “Final Sale” or clearance items

Restocking Fees

To cover the costs of processing, inspection, and restocking, the following fees will be deducted from your refund:

• $6.00 per returned dietary supplement unit

• $6.00 per returned apparel or accessory item

Restocking fees are waived for damaged or incorrect items.

How to Initiate a Return

Email info@darklabsofficial.com with your Order Number and reason for return.

If your request is approved, we will provide return address instructions. Returns are processed at our Tulsa, Oklahoma facility.

The customer is responsible for return shipping costs unless the item was damaged or incorrect. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected by our warehouse team, we will notify you by email regarding the approval or rejection of your refund based on the item’s condition.

If approved, your refund, minus shipping costs and applicable restocking fees, will be processed to your original method of payment within 5–10 business days, depending on your bank’s processing times.

Damaged or Incorrect Items

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at info@darklabsofficial.com with photos of the issue.

In these cases, Dark Labs will cover return shipping costs and provide a replacement or full refund. Restocking fees are waived.

Customer Support & Dispute Resolution

We encourage customers to contact our support team before initiating a chargeback with their bank. We are committed to resolving disputes quickly, fairly, and to your satisfaction.